Q&A
Hello!
Thank you for visiting my online blog. This post is a simple question & answer section. If you have a question, feel free to send an email info@photoesquedesigns.com or send an instant message via online chat.
Q. Do you offer discounts?
A. Absolutely! We always have a discount going on. If you buy three or more pieces of art, you receive an automatic percentage off.
Q. Is everything included in the discount?
A. Yes. Framed, Unframed, and Metal Prints.
Q. Can I mix and match?
A. Yes!
Q. Traditional vs. Modern?
A. Traditional is the usual way to display artwork by the use of wooden frames. All frames are white matted. Sizes are calculated by the size of the frame: For ex. A 24"x36" piece is a 20"x30" print situated in a 24"x36" white matted, (Color) wooden frame; A 5"x7" print is situated in an 8"x10" white matted, (color) wooden frame.
Modern gives a trendy feel to any room and are unframed metal prints.
Q. I am at the checkout, and there is a specific size I would like, but why is it "unavailable"?
A. There are some sizes that are only available for certain sizes. For example: 4"x4", 5"x5", 6"x6" are only available in Square Metal Prints. 16"x16" and 8"x8" are available only in round metal prints. 11"x17" and 8"x12" are only available in oval metal prints.
Q. The prices are too expensive. How come?
A. The prices go toward the costs of the labor and supplies: time that takes to bring out the beauty of each photograph and then add to the website, travel to buy the necessary supplies to prepare the product, travel to the UPS Store/ Fedex to safely deliver your beautiful product. (Please note: Photographs are printed on high quality, photogenic paper at trusted printing places in my local area.)
Q. Do you offer just the "Print Only"?
A. "Print Only" is an option for clients would would like to use frames of their choice, as well as clients who appreciate my artwork, but do not wish to break the bank.
Photographs are printed on high quality, photogenic paper at trusted printing places in my local area.
Q. What forms of payment to you accept?
A. I accept all major credit cards, as well as PayPal via Shopify. If you would like to use Venmo, please let me know in a private message. chrismmoll35@gmail.com is my PayPal email address.
Q. What is your return policy?
A. Yes! If you’re looking to return or exchange your order, we're here to help! We offer free returns or exchanges within 30 days of purchase. The items MUST BE in sellable condition. You can return your product for store credit, a different product, or a refund to the original payment method.
Q. How are the oil paintings priced?
A. The oil paintings are priced by squared inches (for example: 16" H x 20" W = Square inches), multiply $4 per square inch, and add the price of the materials (Oil paints, brushes, canvases, etc.). So a 16" x 20" painting will be $1,400.
**The Acrylic pieces, NOT acrylic paintings, will be sent out by the supplier "WhiteWall" and will take about 2-4 weeks to ship. www.whitewall.com
Also, when you purchase my artwork, you will receive pictures of the finished product sent to your email before shipping, so it is important to include your email with your order.
If you have any further questions, please send inquiries to info@photoesquedesigns.com. Thank you all for your support and I look forward to serving you soon.